Incidents – HTML5 version

Incident tab allows users to view and manage incidents.

Incident Attributes

This topic describes all the columns that can be used to create views in the Incident Dashboard. You can add or remove columns from the dashboard by clicking the Columns icon.

Column Name	Description
Severity	The severity of the incident, High, Medium, or Low
Last Occurred	The last time that the incident was triggered
First Occurred	The first time that the incident was triggered
Incident	The name of the rule that triggered the incident
Incident ID	The unique ID assigned to the incident
Source	The source IP or host name that triggered the incident
Target	The IP or host name where the incident occurred
Detail	Event attributes that triggered the incident
Status	The status of the incident, Active, Cleared, Cleared Manually, System Cleared
Cleared Reason	For manually cleared incidents, this displays the reason the incident was cleared
Cleared Time	The time an incident was cleared
Cleared User	The person who cleared the incident
Comments	Any comments that users have entered for the incident
Ticket Status	Status of any tickets associated with the incident
Ticket ID	The ID number of any tickets generated by the incident
Ticket User	The person assigned to any tickets generated by the event
External User	If the ticket was cleared in an external ticket-handling system, this lists the name of the person the ticket was assigned to
External Cleared Time	If the ticket was cleared in an external ticket-handling system, this lists the time it was cleared
External Resolved Time	If the ticket was resolved in an external ticket-handling system, this lists the time it was resolved
External Ticket ID	The ID of the incident in an external ticket-handling system
External Ticket State	The state of the incident ticket in an external ticket-handling system
External Ticket Type	The type assigned to the incident ticket in an external ticket-handling system
Organization	The organization reporting the event
Impacts	Organizations impacted by the event
Business Service	Business services impacted by the incident
Incident Notification Status	Status of any notifications that were sent because of the incident
Notification Recipients	Who received notification of the incident
Incident Count	How many times the incident has occurred during the selected time interval

 

 

Viewing Incidents

Device Risk View of all incidents

List view of all incidents

Viewing incident details

Grouped View of all incidents

Device Risk View of all incidents

This is the default view when user clicks the Incident tab. It shows a list of devices that triggered incidents. Devices are ranked by a risk score that is computed by combining asset criticality, triggered incidents and found security vulnerabilities (details – here).

To see the incidents for a device, click that device. The incidents show up in a time line view.

List view of all incidents

This view provides a list of all incidents over a time period. By default:

Active Incidents over the last 2 hours are displayed

The following incident attributes are shown

Severity – High, Medium, Low – shown by colored icons

Last Occurred – the last time the Incident happened

Reporting Device Name – names of devices that reported the events that led to the incident Incident – rule name

Source – incident source

Target – incident target

Detail – incident parameters other than source and target

Count – number of times the same incident has triggered

To show incidents over a different time interval

Click Time Range Button

A search window appears

To choose a relative time window

Choose Time Range Operator as LAST.

Specify the number of Minutes/Hours/Days/Weeks.

Click Check button.

The Incident page will automatically refresh to show all the incidents over the time window.

To choose an absolute time window

Choose Time Range Operator as FROM.

Specify the starting and end times.

Click Check button.

The Incident page will automatically refresh to show all the incidents over the time window

An incident can be in any of the following states

Active

Cleared

Cleared Manually

System Cleared

By default only Active Incidents are shown. To show Incidents in other states

Click Incident Status Button  A search window appears

To add a new value, click on the white space next to the selected value. A menu appears. Select the needed values one by one.

Click Check button

The Incident page will automatically refresh to show all the incidents in selected state(s)

To select a different set of Incident attributes

Click Choose columns icon

In the popup, select the columns you want to display by moving them to the right. You can re-order the position of the columns. ClickOK.To force a refresh of the incident view, click the Refresh icon

Incidents may be displayed over multiple pages. To see incidents on a different page,

Select the Page Selector icon

Either enter the page number or click on the Next or Previous icon to go to the right page

To view incidents for a different organization (Service Provider version),

Click the User icon on top right

Choose the right organization

Click Change View

Viewing incident details

In the default view, an incident is shown in a single line. To see the details of the incident,

Click anywhere on the incident line

Basic incident attributes are shown immediately below the incident More advanced incident attributes are shown in a bottom pane

To revert to the single line incident view, click anywhere on the incident line. Detailed views will disappear.

To view the rule that triggered the incident,

Click anywhere on the incident line in the single line incident view In the bottom pane, Click Rule tab. Rule details are displayed.

To view the events that triggered the incident

Click anywhere on the incident line in the single line incident view

In the bottom pane, Click Events tab. Basic Event attributes are displayed in a single line. To see the raw events, click on the Basic Event line. Raw events are displayed.

Grouped View of all incidents

Sometimes user may need a grouped view of incidents to get an overview of what incidents have triggered and involves which devices. The following grouped views are provided

Severity – Ranks Incident Severities By Count

Name – Ranks the Incidents By Count

Name, Target – Ranks Incident Name and Incident Target By Count

Name, Source – Ranks Incident Name and Incident Source By Count

Name, Source, Target – Ranks Incident Name, Incident Source and Incident Target By Count

Name, Source, Target, Business Service – Ranks Incident Name, Incident Source, Incident Target and Business Services By Count Name, Source, Target, Business Service, Organizations – Ranks Incident Name, Incident Source, Incident Target, Business Services and Organizations By Count

Searching Incidents

Searchable Incident Attributes

Constructing Search Condition

Searchable Incident Attributes

Incident Attribute	Description
Time Range	In
ID	Incident ID
IP	Incident Source IP or Incident Target IP
Host	Host name associated with Incident Source IP or Incident Target IP
User	User field specified in Incident Target or Incident Details
Severity	Incident Severity category – High, Medium or Low
Function	Security, Availability, Performance or Change. This is a property of an Incident.
Incident Status	Possible values are Active, Cleared, Cleared Manually, System Cleared
Ticket Status	Possible values are New, Open, Closed, External, reopened, None. External means opened in an external system.
Incident	Rule name
Biz Service	Business Service name
Organization	Organization name

Constructing Search Condition

To construct a Search condition from a displayed Incident,

Mouse over the cell containing the specific Incident attribute

Right click and choose Add to filter

The condition will be added to existing search string

Matching incidents will be displayed

To construct a Search condition from scratch

Click on the Add filter edit area. Three fields are displayed

Incident Attribute

Operator

Value

Select one of the Incident Attributes from the drop down

Select an Operator from =, != IN, NOT IN, CONTAINS, NOT CONTAINS Select one or more Values from the displayed choices Click the Check button.

Matching incidents will be displayed

 

Managing Incidents

Adding Comments

Clearing Incidents

Exporting Incidents to a PDF document

Adding Comments

Click on an Incident in the un-grouped view From Actions drop down, select Add Comments Write the comment and click OK.

Clearing Incidents

Click on an Incident in the un-grouped view

If you have more incidents to clear, then press Shift and click on the second incident. This will will select all incidents between the first one and this one. To get this approach to work effectively,

Create a filter to get all the incidents to be cleared in view

Select the first incident

Press Shift and click on the last incident – all incidents are now selected From Actions drop down, select Clear Click OK

Exporting Incidents to a PDF document

Click on an Incident in the un-grouped view

If you have more incidents to export, then press Shift and click on the second incident. This will will select all incidents between the first one and this one. To get this approach to work effectively,

Create a filter to get all the incidents to be exported in view

Select the first incident

Press Shift and click on the last incident – all incidents are now selected From Actions drop down, select Export Click OK