Mail Server Configuration

AccelOps supports these mail servers for discovery and monitoring.

Microsoft Exchange Configuration

Microsoft Exchange Configuration

What is Discovered and Monitored

Enabling SNMP on Windows Server 2003

Enabling SNMP on Windows 7 or Windows Server 2008 R2

Creating a Generic User Who Does Not Belong to the Local Administrator Group

Creating a User Who Belongs to the Domain Administrator Group  Settings for Access Credentials

What is Discovered and Monitored

Protocol	Information discovered	Metrics collected	Used for
SNMP	Application type	Process level CPU and memory utilization for the various exchange server processes	Performance Monitoring
WMI	Application type, service mappings	Process level metrics: uptime, CPU utilization, Memory utilization, Read I/O KBytes/sec, Write I/O KBytes/sec for the various exchange server processes	Performance Monitoring
WMI		Exchange performance metrics (obtained from Win32_PerfRawData_MSExchangeIS_MSExchangeIS WMI class ): VM Largest Block size,  VM Large Free Block Size, VM Total Free Blocks,  RPC Requests, RPC Request Peak, RPC Average Latency, RPC Operations/sec, User count, Active user Count, Peak User Count, Active Connection Count, Max Connection Count Exchange error metrics (obtained from Win32_PerfRawData_MSExchangeIS_MSExchangeIS WMI class): RPC Success, RPC Failed, RPC Denied, RPC Failed – Server Busy, RPC Failed – Server Unavailable, Foreground RPC Failed, Backgorund RPC Failed Exchange mailbox metrics (obtained from Win32_PerfRawData_MSExchangeIS_MSExchangeISMailbox and Win32_PerfRawData_MSExchangeIS_MSExchangeISPublic WMI classes): Per Mailbox: Send Queue, Receive Queue, Sent Message, Submitted Message, Delivered Message, Active User, Peak User Exchange SMTP metrics (obtained from Win32_PerfRawData_SMTPSVC_SMTPServer WMI class): Categorization Queue, Local Queue, Remote Queue, Inbound Connections, Outbound Connections, Sent Bytes/sec, Received Bytes/sec, Retry Count, Local Retry Queue, Remote Retry Queue Exchange ESE Database (Win32_PerfFormattedData_ESE_MSExchangeDatabase): Exchange Database Instances (Win32_PerfFormattedData_ESE_MSExchangeDatabaseInstances): Exchange Mail Submission Metrics (Win32_PerfFormattedData_MSExchangeMailSubmission_MSExchangeMail Submission): Exchange Store Interface Metrics (Win32_PerfFormattedData_MSExchangeStoreInterface_MSExchangeStoreInt erface): Exchange Replication Metrics (Win32_PerfFormattedData_MSExchangeReplication_MSExchangeReplication): Exchange Transport Queue Metrics (Win32_PerfFormattedData_MSExchangeTransportQueues_MSExchangeTr ansportQueues):	Performance Monitoring
WMI		Application Logs	Security Monitoring and Compliance

Event Types

In CMDB > Event Types, search for “microsoft exchange” in the Description column to see the event types associated with this device.

Rules

There are no predefined rules for this device.

Reports

In Analytics > Reports, search for “microsoft exchange” in the Name column to see the reports associated with this application or device. Configuration

SNMP

Enabling SNMP on Windows Server 2003

SNMP is typically enabled by default on Windows Server 2003, but you will still need to add AccelOps to the hosts that are authorized to accept SNMP packets. First you need to make sure that the SNMP Management tool has been enabled for your device.

1. In the Start menu, go to Administrative Tools > Services.
2. Go to Control Panel > Add or Remove Programs.
3. Click Add/Remove Windows Components.
4. Select Management and Monitoring Tools and click Details.

Make sure that Simple Network Management Tool is selected.

If it isn’t selected, select it, and then click Next to install.

5. Go to Start > Administrative Tools > Services.
6. Select and open SNMP Service.
7. Click the Security
8. Select Send authentication trap.
9. Under Accepted communities, make sure there is an entry for public that is set to read-only.
10. Select Accept SNMP packets from these hosts.
11. Click
12. Enter the IP address for your AccelOps virtual appliance that will access your device over SNMP.
13. Click Add.
14. Click Apply.
15. Under SNMP Service, click Restart service.

Enabling SNMP on Windows 7 or Windows Server 2008 R2

SNMP is typically enabled by default on Windows Server 2008, but you will still need to add AccelOps to the hosts that are authorized to accept SNMP packets. First you should check that SNMP Services have been enabled for your server.

1. Log in to the Windows 2008 Server where you want to enable SNMP as an administrator.
2. In the Start menu, select Control Panel.
3. Under Programs, click Turn Windows features on/off.
4. Under Features, see if SNMP Services is installed.

If not, click Add Feature, then select SMNP Service and click Next to install the service.

5. In the Server Manager window, go to Services > SNMP Services.
6. Select and open SNMP Service.
7. Click the Security
8. Select Send authentication trap.
9. Under Accepted communities, make sure there is an entry for public that is set to read-only.
10. Select Accept SNMP packets from these hosts.
11. Click
12. Enter the IP address for your AccelOps virtual appliance that will access your device over SNMP.
13. Click Add.
14. Click Apply.
15. Under SNMP Service, click Restart service.

Configuring WMI on your device so AccelOps can discover and monitor it requires you to create a user who has access to WMI objects on the device. There are two ways to do this:

Creating a Generic User Who Does Not Belong to the Local Administrator Group

Creating a User Who Belongs to the Domain Administrator Group

Creating a Generic User Who Does Not Belong to the Local Administrator Group

Log in to the machine you want to monitor with an administrator account.

Enable Remote WMI Requests by Adding a Monitoring Account to the Distributed COM Users Group and the Performance Monitor Users Group

1. Go to Start > Control Panel > Administrative Tools > Computer Management > Local Users and Groups.
2. Right-click Users and select Add User.
3. Create a user.
4. Go to Groups, right-click Distributed COM Users, and then click Add to group.
5. In the Distributed COM Users Properties dialog, click Add.
6. Find the user you created, and then click OK.

This is the account you will need to use in setting up the Performance Monitor Users group permissions.

7. Click OK in the Distributed COM Users Properties dialog, and then close the Computer Management dialog.
8. Repeat steps 4 through 7 for the Performance Monitor Users group. Enable DCOM Permissions for the Monitoring Account
9. Go to Start > Control Panel > Administrative Tools > Component Services.
10. Right-click My Computer, and then Properties.
11. Select the COM Security tab, and then under Access Permissions, click Edit Limits.
12. Make sure that the Distributed COM Users group and the Performance Monitor Users group have Local Access and Remote Access set to
13. Click OK.
14. Under Access Permissions, click EditDefault.
15. Make sure that the Distributed COM Users group and the Performance Monitor Users group have Local Access and Remote Access set to
16. Click
17. Under Launch and Activation Permissions, click Edit Limits.
18. Make sure that the Distributed COM Users group and the Performance Monitor Users group have the permissions Allow for Local Launch, Remote Launch, Local Activation, and Remote Activation.
19. Click OK.
20. Under Launch and Activation Permissions, click Edit Defaults.
21. Make sure that the Distributed COM Users group and the Performance Monitor Users group have the permissions Allow for Local Launch, Remote Launch, Local Activation, and Remote Activation.

See the sections on Enabling WMI Privileges and Allowing WMI Access through the Windows Firewall in the Domain Admin User set up instructions for the remaining steps to configure WMI.

Creating a User Who Belongs to the Domain Administrator Group

Log in to the Domain Controller with an administrator account.

Enable remote WMI requests by Adding a Monitoring Account to the Domain Administrators Group

1. Go to Start > Control Pane > Administrative Tools > Active Directory Users and Computers > Users.
2. Right-click Users and select Add User.
3. Create a user for the @accelops.com domain.

For example, YJTEST@accelops.com.

4. Go to Groups, right-click Administrators, and then click Add to Group.
5. In the Domain Admins Properties dialog, select the Members tab, and then click Add.
6. For Enter the object names to select, enter the user you created in step 3.
7. Click OK to close the Domain Admins Properties dialog.
8. Click OK.

Enable the Monitoring Account to Access the Monitored Device

Log in to the machine you want to monitor with an administrator account. Enable DCOM Permissions for the Monitoring Account

1. Go to Start > Control Panel > Administrative Tools > Component Services.
2. Right-click My Computer, and then select Properties.
3. Select the Com Security tab, and then under Access Permissions, click Edit Limits.
4. Find the user you created for the monitoring account, and make sure that user has the permission Allow for both Local Access and Re mote Access.
5. Click OK.
6. In the Com Security tab, under Access Permissions, click Edit Defaults.
7. Find the user you created for the monitoring account, and make sure that user has the permission Allow for both Local Access and Re mote Access.
8. Click OK.
9. In the Com Security tab, under Launch and Activation Permissions, click Edit Limits.
10. Find the user you created for the monitoring account, and make sure that user has the permission Allow for Local Launch, Remote Launch, Local Activation, and Remote Activation.
11. In the Com Security tab, under Launch and Activation Permissions, click Edit Defaults.
12. Find the user you created for the monitoring account, and make sure that user has the permission Allow for Local Launch, Remote Launch, Local Activation, and Remote Activation.

Enable Account Privileges in WMI

The monitoring account you created must have access to the namespace and sub-namespaces of the monitored device.

1. Go to Start > Control Panel > Administrative Tools > Computer Management > Services and Applications.
2. Select WMI Control, and then right-click and select Properties.
3. Select the Security
4. Expand the Root directory and select CIMV2.
5. Click Security.
6. Find the user you created for the monitoring account, and make sure that user has the permission Allow for Enable Account and Remot e Enable.
7. Click Advanced.
8. Select the user you created for the monitoring account, and then click Edit.
9. In the Apply onto menu, select This namespace and subnamespaces.
10. Click OK to close the Permission Entry for CIMV2 dialog.
11. Click OK to close the Advanced Security Settings for CIMV2 dialog.
12. In the left-hand navigation, under Services and Applications, select Services.
13. Select Windows Management Instrumentation, and then click Restart. Allow WMI to Connect Through the Windows Firewall (Windows 2003)
14. In the Start menu, select Run.
15. Run msc.
16. Go to Local Computer Policy > Computer Configuration > Administrative Templates > Network > Network Connections > Windows Firewall.
17. Select Domain Profile or Standard Profile depending on whether the device you want to monitor is in the domain or not.
18. Select Windows Firewall: Allow remote administration exception.
19. Run exe and enter these commands:
20. Restart the server.

Allow WMI through Windows Firewall (Windows Server 2008, 2012)

1. Go to Control Panel > Windows Firewall.
2. In the left-hand navigation, click Allow a program or feature through Windows Firewall.
3. Select Windows Management Instrumentation, and the click OK.

You can now configure AccelOps to communicate with your device by following the instructions in Setting Access Credentials for Device Discovery, and then initiate discovery of the device as described in the topics in Discovering Infrastructure. Settings for Access Credentials