Notifying message flood senders and receivers

The FortiOS Carrier unit does not send notifications to the sender or receiver that cause a message flood. If the sender or receiver is an attacker and is explicitly informed that they have exceeded a message threshold, the attacker may try to determine the exact threshold value by trial and error and then find a way around flood protection. For this reason, no notification is set to the sender or receiver.

However, FortiOS Carrier does have replacement messages for sending reply confirmations to MM1 senders and receivers and for MM4 senders for blocked messages identified as message floods. For information about how FortiOS Carrier responds when message flood detection blocks a message, see and MMS duplicate messages and message floods.

Responses to MM1 senders and receivers

When the FortiOS Carrier unit identifies an MM1 message sent by a sender to an MMSC as a flood message and blocks it, the FortiOS Carrier unit returns a message submission confirmation (m-send.conf) to the sender — otherwise the sender’s handset would keep retrying the message. The m-send.conf message is sent only when the MM1 message flood action is set to Block. For other message flood actions the message is actually delivered to the MMSC and the MMSC sends the m-send.conf message.

You can customize the m-send.conf message by editing the MM1 send-conf flood message MM1 replacement message (from the CLI the mm1-send-conf-flood replacement message). You can customize the response status and message text for this message. The default response status is “Content not accepted”.

To hide the fact that FortiOS Carrier is responding to a flood, you can change the response status to “Success”.

Notifying message flood senders and receivers

The default message text informs the sender that the message was blocked. You could change this to something more generic.

For example, the following command sets the submission confirmation response status to “Success” and changes the message text to “Message Sent OK”:

config system replacemsg mm1 mm1-send-conf-flood set rsp-status ok set rsp-text “Message Sent OK”

end

When the FortiOS Carrier unit identifies an MM1 message received by a receiver from an MMSC as a flood message and blocks it, the FortiOS Carrier unit returns a message retrieval confirmation (m-retrieve.conf) to the sender (otherwise the sender’s handset would keep retrying the message). The m-retrieve.conf message is sent only when the MM1 message flood action is set to Block. For other message flood actions the message is actually delivered to the receiver, so the MMSC sends the m-retrieve.conf message.

You can customize the m-retrive.conf message by editing the MM1 retrieve-conf flood message MM1 replacement message (from the CLI the mm1-retr-conf-flood replacement message). You can customize the class, subject, and message text for this message.

For example, you could use the following command make the response more generic:

config system replacemsg mm1 mm1-retr-conf-flood set subject “Message blocked”

set message “Message temporarily blocked by carrier”

end

Forward responses for MM4 message floods

When the FortiOS Carrier unit identifies an MM4 message as a flood message and blocks it, the FortiOS Carrier unit returns a message forward response (MM4_forward.res) to the forwarding MMSC (otherwise the forwarding MMSC would keep retrying the message). The MM4_forward.res message is sent only when the MM4 message flood action is set to Block and the MM4-forward.req message requested a response. For more information, see and MMS duplicate messages and message floods.

You can customize the MM4_forward.res message by editing the MM4 flood message MM4 replacement message (from the CLI the mm4-flood replacement message). You can customize the response status and message text for this message. The default response status is “Content not accepted” (err-content-notaccept). To hide the fact that the FortiOS Carrier unit is responding to a flood, you can change the response status to “Success”. The default message text informs the sender that the message was blocked. You could change this to something more generic.

For example, the following command sets the submission confirmation response status to “Success” and changes the message text to “Message Sent OK” for the MM4 message forward response

config system replacemsg mm4 mm4-flood set rsp-status ok

set rsp-text “Message Forwarded OK” end

Viewing DLP archived messages

Viewing DLP archived messages

If DLP Archive is a selected message flood action, the messages that exceed the threshold are saved to the MMS DLP archive. The default behavior is to save all of the offending messages, but you can configure the DLP archive setting to save only the first message that exceeds the threshold. This still provides a sample of the offending messages without requiring as requiring as much storage.

To select only the first message in a flood for DLP archiving – web-based manager

1. Go to Security Profiles > Carrier > MMS Profile.
2. Edit an existing MMS Profile.
3. Expand the MMS Bulk Email Filtering Detection section, the Message Flood subsection, and the desired Flood Threshold
4. Next to DLP Archive, select First message only from the dropdown menu.
5. Select OK.

Order of operations: flood checking before duplicate checking

Although duplicate checking involves only examination and comparison of message contents and not the sender or recipient, and flood checking involves only totalling the number of messages sent by each subscriber regardless of the message content, there are times when a selection of messages exceed both flood and duplicate thresholds.

The Carrier-enabled FortiGate unit checks for message floods before checking for duplicate messages. Flood checking is less resource-intensive and if the flood threshold invokes a Block action, the blocked messages are stopped before duplicate checking occurs. This saves both time and FortiOS Carrier system resources.

The duplicate scanner will only scan content. It will not scan headers. Content must be exactly the same. If there is any difference at all in the content, it will not be considered a duplicate.

Bypassing message flood protection based on user’s carrier endpoints

You can use carrier endpoint filtering to exempt MMS sessions from message flood protection. Carrier endpoint filtering matches carrier endpoints in MMS sessions with carrier endpoint patterns.

If you add a carrier endpoint pattern to a filter list and set the action to exempt from mass MMS, all messages from matching carrier endpoints bypass message flood protection. This allows legitimate bulk messages, such as system outage notifications, to be delivered without triggering message flood protection.

For more information on carrier endpoints, see the User Authentication chapter of the FortiOS Handbook.

Configuring message flood detection