Example: Quarantine report (plain text)

The following sample report in plain text format informs email users about how many messages are in quarantine, and explains how to delete one or all quarantined messages, and how to release an individual email. Email users can make decisions to release or delete an email based on a message’s subject and sender information contained in the body of the report.

Table 67: Sample quarantine report in plain text format

Accessing personal quarantines through POP3 (gateway and transparent mode)

To allow email users to access their Bulk folders through a POP3 email client, the administrator must configure an incoming recipient-based policy that matches the email user’s address, where POP3 access to the quarantine is enabled, and the authentication profile is selected.

For details, see “Controlling email based on recipient addresses” on page 468 and “Configuring authentication profiles” on page 542.

Once this is configured, the administrator informs email users of the IP address and POP3 port number of the FortiMail unit, which they will use when configuring their email client to connect. After their email client is connected, email users will see their Bulk folder. (Unlike server mode, in gateway mode or transparent mode, this is the only mailbox folder.)

Methods vary by the email client. For details, see the email client’s documentation.

Accessing mailboxes through POP3 or IMAPv4 (server mode)

To allow email users to access their Inbox, Bulk, and other folders through an email client, the administrator must configure an incoming recipient-based policy that matches the email user’s address, where POP3/IMAPv4 access to the quarantine is enabled.

Once this is configured, the administrator informs email users of the IP address and POP3/IMAPv4 port number of the FortiMail unit, which they will use when configuring their email client to connect. After their email client is connected, email users will see their mailbox folders, including their Inbox and Bulk.

If tagged spam (see “Configuring antispam action profiles” on page 516) appears in their Inbox, email users can use their email client’s filtering rules to redirect spam email to their Bulk folder or other folder.

Methods vary by the email client. For details, see the email client’s documentation.

Sending email from an email client (gateway and transparent mode)

To enable email users to send email through the FortiMail unit using an email client, the administrator must:

• Create an access control rule that permits valid email clients to connect. For details, see “Configuring access control rules” on page 456.
• Create an authentication profile to authenticate the users. For details, see “Configuring authentication profiles” on page 542.
• Enable SMTP authentication in the incoming recipient-based policy. For details, see “Controlling email based on recipient addresses” on page 468.

The email user must configure their email client with:

• outgoing SMTP email server that is either the FortiMail unit (gateway mode) or the protected SMTP server (transparent mode)
• enabled SMTP authentication
• user name and password (provided by the administrator; these credentials must mast the ones retrieved by the authentication profile)
• authentication that includes the domain name, such as user1@example.com instead of user1