Manually requesting updates
You can manually trigger the FortiMail unit to connect to the FDN or override server to request available updates for its FortiGuard Antivirus and FortiGuard Antispam packages.
You can manually initiate updates as an alternative or in addition to other update methods. For details, see “Configuring push updates” on page 241 and “Configuring scheduled updates” on page 240.
To manually request updates
Before manually initiating an update, first verify that the FortiMail unit can connect to the FDN or override server. For details, see “Verifying connectivity with FortiGuard services” on page 237.
- Go to Maintenance > FortiGuard > Update.
- Under FortiGuard Update Options, click Update Now.
Updating FortiGuard Antivirus definitions can cause a short disruption in traffic currently being scanned while the FortiMail unit applies the new signature database. To minimize disruptions, update when traffic is light, such as during the night.
- After a few minutes, click the Update tab to refresh the page, or go to Monitor > System Status > Status.
If an update was available, new version numbers appear for the packages that were updated. If you have enabled logging, messages are recorded to the event log indicating whether the update was successful or not. For details, see “Logs, reports and alerts” on page 665.
Downloading a trace file
If Fortinet Technical Support requests a trace log for system analysis purposes, you can download one using the web UI.
Trace logs are compressed into an archive (.gz), and contain information that is supplementary to debug-level log files.
To download a trace file
- Go to Maintenance > System > Configuration.
- At the bottom of the tab, click Download trace log.