Configuring global quarantine report settings
The Quarantine Report tab lets you configure various system-wide aspects of the quarantine report, including scheduling when the FortiMail unit will send reports.
For the quarantine report schedule to take effect, you must enable the quarantine action in the antispam and/or content action profile first. For details, see “Configuring antispam action profiles” on page 516 and “Configuring content action profiles” on page 535. For general steps about how to use email quarantine, see “Configuring email quarantines and quarantine reports” on page 601.
FortiMail units send quarantine reports to notify email users when email is quarantined to their per-recipient quarantine. If no email messages have been quarantined to the per-recipient quarantine folder in the period since the previous quarantine report, the FortiMail unit does not send a quarantine report.
In addition to the system-wide quarantine report settings, you can configure some quarantine report settings individually for each protected domain, including whether the FortiMail unit will send either or both plain text and HTML format quarantine reports. For more information about domain-wide quarantine report settings, see “Quarantine Report Setting” on page 394.
Starting from v4.1, domain-wide quarantine report settings are independent from the system-wide quarantine report settings.
However, in older releases, domain-wide quarantine report settings are a subset of the system-wide quarantine report settings. For example, if the system settings for schedule include only Monday and Thursday, when you are setting the schedule for the quarantine reports of the protected domain, you can only select Monday or Thursday.
For information on the contents of the plain text and HTML format quarantine report, see “About the plain text formatted quarantine report” on page 605 and “About the HTML formatted quarantine report” on page 607.
To access this part of the web UI, your administrator account’s:
- Domain must be System
- access profile must have Read or Read-Write permission to the Quarantine
For details, see “About administrator account permissions and domains” on page 290.
To configure the global quarantine report settings 1. Go to AntiSpam > Quarantine > Quarantine Report.
- Configure the following:
Figure 262:Quarantine Report tab
| GUI item | Description | |
| Schedule | ||
| These hours | Select the hours of the day during which you want the FortiMail unit to generate quarantine reports. | |
| These days | Select the days of the week during which you want the FortiMail unit to generate quarantine reports. | |
| Template | ||
| Quarantine report template | Select a template from the dropdown list or click Edit to customize it. For details about email template customization, see “Customizing email templates” on page 288. | |
| Webmail
Access Setting |
||
| Time limited access without authentication | Enable to, when an email user clicks a web access link in their quarantine report, allow email users to access their per-recipient quarantine without having to log in. Also configure Expiry Period.
Disable to require that email users enter their user name and password. |
|
| GUI item | Description | |
| Expiry period | Enter the period of time after the quarantine report is generated during which the email user can access the per-recipient quarantine without authenticating.
This option is available only if Time Limited Access Without Authentication is enabled. |
|
| Web release host name/IP | Enter a host name for the FortiMail unit that will be used for web release links in quarantine reports (but not email release links). If this field is left blank:
• If the FortiMail unit is operating in gateway mode or server mode, web release and delete links in the quarantine report will use the fully qualified domain name (FQDN) of the FortiMail unit. For more information, see “Configuring mail server settings” on page 366. • If the FortiMail unit is operating in transparent mode, web release and delete links in the quarantine report will use the FortiMail unit’s management IP address. For more information, see “About the management IP” on page 245. Configuring an alternate host name for web release and delete links can be useful if the local domain name or management IP of the FortiMail unit is not resolvable from everywhere that email users will use their quarantine reports. In that case, you can override the web release link to use a globally resolvable host name or IP address. |
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- In the Quarantine Report Recipient Setting section, double-click a domain name to modify its related settings.
A dialog appears.
Figure 263:Quarantine report recipient settings
- Configure the following and click OK.
Table 57: Quarantine report recipient settings
| GUI item | Description | |
| Domain name | Displays the name of a protected domain.
For more information on protected domains, see “Configuring protected domains” on page 380. |
|
| Send to original recipient | Select to send quarantine reports to each recipient address in the protected domain. | |
| Send to other recipient | Select to send quarantine reports to an email address other than the recipients or group owners, then enter the email address. | |
| Send to LDAP group owner
based on LDAP profile |
Select to send quarantine reports to the email addresses of group owners, then select the name of an LDAP profile in which you have enabled and configured in “Configuring group query options” on page 554.
Also configure the following two options for more granular control: • Only when original recipient is group • When group owner is found, do not send to original recipient.
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Emails from at least one customer are still going to quarantine after being added to personal AND system safe list. What am I missing?